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Becky Williams is an experienced programme manager specializing in service excellence and HR transformation, with a strong background at BT Group where roles included Programme Manager Service Excellence, Programme Change Lead, and Change Lead for Corporate Units. As a Director at Poyse People & Project Solutions Ltd and an L&D Specialist at Ontic, Becky demonstrated expertise in organizational change and development. Additionally, experience includes managing the Hypercare/User Support Transition Project and serving as Training Lead during the SAP Ariba implementation at Dyson. Becky also contributes to the community as a Board Trustee at Endeavour Academy Trust. Educational qualifications include studies at the Open University and Redland High School.