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Hervé Zilliox has extensive experience in business analysis and design management, currently serving as a Business Analyst / Design Manager for British Telecommunications Plc since November 2010, where responsibilities include overseeing a combined team of business analysts and designers for global Siebel CRM implementations. Previously, Hervé held positions as Managing Business Analyst and Agile Coach practitioner at British Telecommunications from April 2009 to November 2010, and as Lead CRM Business Analyst from June 2006 to March 2009. Early career highlights include a role as Principal Application Consultant at Customer Systems and IT responsibilities at Kuhn Farm Machinery. Educational qualifications include a Master of Science in Neural Networks and Pattern Analysis from Aston University and a Diplome d'Ingénieur from ENSIIE, alongside rigorous preparatory studies in mathematics and sciences.