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Clare Burns is a seasoned operations and sales manager with extensive experience in the financial services and insurance sectors. Currently serving as National Manager of Asgard Operations at BT since November 2015, Clare leads a team of approximately 32 Customer Solutions Consultants and offshore processors, implementing strategies to enhance employee engagement and operational efficiency. Previous roles include Sales & Service Team Manager at RAC Insurance, Customer Service Team Manager at BT, and Sales Service Manager at HSBC, where Clare drove performance in large teams and optimized service delivery. With a strong educational background, holding an HND in Leisure Management from Stow College, Clare has consistently achieved high performance levels and operational success throughout a career spanning over two decades.