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Jessica F. is a skilled technical specialist with extensive experience in hardware and software diagnosis at Apple, where a track record includes resolving 83% of reported cases daily and achieving a 90% customer satisfaction rate as a product zone specialist. Currently serving as a Cybersecurity Analyst (SOC I) Apprentice at MiC Talent Solutions, Inc. and an Information Technology Specialist 2 focusing on programming at the NYS Office of Information Technology Services, Jessica also excels in web development through designing responsive applications using HTML, CSS, and JavaScript. Previous roles include Sales Advisor at H&M, Quality Assurance Analyst at NewslyMeApp, and Student Assistant at the University at Albany, where responsibilities encompassed inventory management, transaction accuracy, and academic advisement. Educational background includes Bachelor's degrees in Computer Science and Criminal Justice from the University at Albany and John Jay College (CUNY), complemented by a high school diploma in Computer Science from the Academy for Software Engineering.