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Francisco Alvarez Guerra is an experienced senior systems analyst currently working at BSD Enterprise since April 2016. At BSD Enterprise, contributions include laboratory testing for Ternium, overseeing an industrial survey project, and leading an RFID implementation project that received recognition at the 11th Annual RFID Journal Awards in the USA. Prior roles included SAP implementation at Heineken México, mobile device support for SAP SD, and consulting on JD Edwards at Praxair Mexico. Francisco holds a Licenciatura in Informática Administrativa from Universidad Autónoma de Nuevo León and an ITIL® Foundation Certificate in Service Management from EXIN.