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Dave Griffin is a seasoned professional in customer support and operations with extensive experience in high-growth SaaS environments. Currently serving as the Sr. Director of Customer Support at BS&A Software since May 2024, Griffin previously held the position of Director - Support and Customer Experience at SafeSend, focusing on enhancing customer experiences and leading technical support teams. Griffin's earlier roles include Customer Support Manager at SafeSend, where collaboration across the business ensured excellent customer service, and various leadership positions at Thomson Reuters, including Director of Business Operations and Planning, where strategy and capacity planning were directed for large teams. Griffin holds a Bachelor of Science degree in Accounting from Central Michigan University.