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Renata Fialkowska is a seasoned professional with extensive experience in customer operations and the hospitality industry. Currently serving as the Customer Operations Manager at Bruntwood since September 2011, Renata manages customer relations for a family-owned property company that supports diverse businesses through a portfolio of over 100 properties across major UK cities. Prior to this role, Renata held the position of Front of House Manager at Park Plaza Hotels & Resorts from December 2007 to September 2011, contributing to one of the largest hotel groups globally. Renata's career began as a Deputy Head Housekeeper at the Park Plaza Leeds hotel, showcasing a strong foundation in hotel management. Renata's academic background includes a Master’s degree in Hospitality and Catering Industry from the University of Hotel Management and Catering Industry in Poznan, obtained between 2004 and 2009.