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Mark Gomes has a diverse work experience in the field of billing and account support. Mark started their career at HGS - Hinduja Global Solutions in 2015 as a Community Associate, where they handled payment-related grievances for Hotstar Premium and responded to consumer's grievances over social media and email. In 2016, they joined BrowserStack as a Billing & Account Receivables Specialist. Over the years, they progressed to roles such as Senior Billing and Accounts Specialist, Team Lead Billing & Account Support, and currently holds the position of Manager - Billing & Account Support at BrowserStack.

Mark Gomes completed their Bachelor of Arts (B.A.) degree in Sociology and Psychology from St. Andrew's College of Arts, Science and Commerce, from 2010 to 2015. Before that, they attended St. Mary's High School, SSC. Mazgaon, although specific dates and degrees from that institution are not provided. In terms of additional certifications, they obtained various LinkedIn certifications such as "Skills for Your First 90 Days as a New Manager" in June 2023, "Be the Manager People Won't Leave" and "Essential Lessons for First-Time Managers" in October 2022, "Building Rapport with Customers," "How to Build Rapport Quickly," and "Listening to Customers" in June 2022, "Customer Service Foundations" and "Leading a Customer Service Team" in August 2021, and "Working with Upset Customers" in July 2021. Mark also obtained certifications from Dale Carnegie Training India, including "Business Communication Skills" in July 2018 and "World Class Customer Service" in April 2018.