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Kimberly Tom has a diverse range of work experience. Kimberly has worked as the Director of Customer Experience at Brooklinen since 2023. Prior to that, they held the same role at AptDeco from 2022 to 2023. Kimberly was also employed at The Farmer's Dog, where they held various roles including Customer Experience Learning and Development Manager, Customer Experience Manager of Training and Quality Assurance, Customer Experience Lead, and Customer Experience Associate from 2017 to 2022. Before that, they worked as a Client Relationship Manager at Pooch Pals LLC from 2015 to 2017 and as a Customer Service Representative at Crye Precision from 2012 to 2014. Kimberly had an internship at the United Nations in 2011 and held multiple roles at Pooch Pals LLC from 2012 to 2012. Kimberly also worked as a Student Administrative Assistant at the University of Connecticut in 2010 and as an intern at the World Affairs Forum in 2010. Kimberly started their career as a Barista at Starbucks from 2007 to 2010.

Kimberly Tom graduated from the University of Connecticut in 2012 with a Bachelor of Arts (B.A.) degree in Political Science. In 2012, they also attended the University of Stuttgart, focusing on Political Science. Additionally, in 2009, they briefly studied Environmental Science at the University of the Aegean.