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Casey B. has a robust background in customer experience and quality assurance, currently serving as Manager of CX Quality Assurance at Brooklinen since April 2019, where responsibilities include developing and managing the Quality Assurance program and coaching team members. Previously, Casey B. held positions at The Farmer's Dog, where the role of Customer Experience Specialist involved managing social media content and fostering communication between the Customer Experience and Brand Marketing teams. Earlier experience includes coordinating educational programs at Duke University.