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MaryAlice Hatfield has extensive experience in customer support, administration, and implementation across various industries. Currently serving as an Implementation Specialist at Paul H. Brookes Publishing Co. since March 2015, MaryAlice previously held roles as Customer Software Support at Social Solutions and Senior Customer Service Analyst at General Dynamics IT (VIPS), where MaryAlice provided Medicare Part D support and resolved complex customer issues. Earlier career positions include Executive Assistant roles at Publicbuy.net and Advertising.com, managing executive schedules and planning company events, as well as Sales Coordinator at NSCSA, where MaryAlice handled travel arrangements and vendor negotiations. MaryAlice is recognized as a Certified Gold ETO Administrator.