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Kayleigh Houlihan MSc / CIHCM is an experienced Business Analyst at Bron Afon Community Housing since December 2014, with a focus on coordinating and implementing operational adjustments related to housing legislation. Kayleigh has held several key roles, including Community Housing Manager during the national lockdown, overseeing a team of 24 Community Housing Officers, and handling performance management in areas such as Anti-Social Behaviour and Tenancy Management. Prior experience includes roles as an Anti-Social Behaviour Assistant at Newport City Homes and a Customer Service Advisor at Chester and District Housing Trust. Kayleigh holds a Master's degree in Crime and Justice from the University of Chester and a Housing Practice HNC from Cardiff Metropolitan University, alongside a Bachelor's degree in Criminology from the University of Chester.