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Lorena Besada has extensive experience in customer service and digital marketing, currently serving as the Customer Service B2C Manager at Brompton Bicycle since October 2017, with prior roles including Customer Service B2C Supervisor and Customer Service Representative. Earlier experience includes a position as Social Media & Digital Marketing Executive at Software-Nation from June to December 2016. Lorena holds a degree in Business Administration from Universidad de Santiago de Compostela and has pursued further education in Digital Marketing and Communication at UEMC Business School since 2017. Additionally, Lorena completed a course in English at The Henley College and participated in a program at The London School of Economics and Political Science from March to July 2023.