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Jaspreet Randhawa is a highly skilled Software Support Specialist at Brock Solutions, specializing in troubleshooting complex systems and managing support tickets for technical incidents. With prior experience as a Senior Technical Analyst at CompuCom, responsibilities included coordinating incident management and providing status updates. Jaspreet also has a strong background in technical support from TECHPOS International Corp., diagnosing software and hardware issues, and served as a Network Administrator at Hydro One, where network device configuration was a key focus. Earlier roles involved technical support at LVI and teaching assistance in HTML coding at Thompson Rivers University, which contributed to Jaspreet's problem-solving skills and effective workload management. Educational qualifications include a Bachelor's Degree in Computer Science from Thompson Rivers University and a 12th certificate from HMV Collegiate Senior Secondary School in Jalandhar, India.