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Sylvia Kasparek is an accomplished professional in client experience and customer care within the real estate development sector, currently serving as Director of Client Experience at Broccolini since March 2022. With a strong background in customer relations, Sylvia has successfully designed and implemented operations to enhance client interactions and manage staffing requirements. Previously, Sylvia held the position of Director of Customer Care and Warranty at Solmar Development Corp, where responsibilities included reshaping customer care processes and maintaining compliance with Tarion and HCRA. A notable career at Mattamy Homes as Senior Manager Customer Care further established expertise in enhancing homeowner experiences and coordinating satisfaction initiatives. Earlier roles in various customer service capacities equipped Sylvia with a solid foundation in managing client relations and project support. Sylvia holds a Bachelor's degree in Women's Studies from York University.