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R. Scott Belanger has extensive experience in the telecommunications field, with roles ranging from Inbound Call Center Agent to Senior Unified Communications Engineer. With a background in managing call center staffing, controlling inbound traffic, and administering voice solutions like Avaya PBX and Genesys Cloud IVR, R. Scott Belanger has showcased a diverse skill set in the industry. Having worked for companies like Ticketmaster and Broadview Federal Credit Union, R. Scott Belanger has a proven track record of effectively handling telecommunications responsibilities and ensuring customer needs are met. Graduated from State University of New York at Oswego, R. Scott Belanger holds a degree in High School Education.