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Rafael Ferreira is a seasoned technical support analyst with extensive experience in IT, specializing in providing support for various systems and platforms. Currently employed at Broadsign since October 2021, Rafael focuses on supporting the Broadsign Control Player for EMEA customers. Previous roles include infrastructure engineer at SoYou, file transfer administrator at BNP Paribas CIB, and technical support analyst at BMC Software, where expertise in workload automation and file transfer products was demonstrated. Rafael also has experience as an IT technician at EPI-Europrop International and as a call transfer engineer at Oracle, providing exemplary customer service. Educational background includes a Licenciatura Miage in Management Information Systems from Université Évry Paris-Saclay.