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Alex Dobrescu is a seasoned professional with extensive experience in technical support and innovation management. Currently serving as the Director of Technical Support at Broadsign since January 2022, Alex previously held the position of Director of Innovation and Technology Solutions at Alphanumeric Systems from November 2018 to December 2021, where key contributions included strategic tool implementation and partnership recommendations in the AI and RPA sectors. Alex also worked at GSK as the Service Owner for the Clinical Support ServiceDesk, managing a global support center across 55 countries. Earlier roles include Senior Operations Manager at Alphanumeric Systems and various positions at Idea, culminating in a solid technical support background, reinforced by a Bachelor of Science in Computer Science from the University of Transylvania.