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Bora Lee currently serves as a Sales and Customer Success Operations professional at Broadcom, where responsibilities include designing and managing Business Management Systems (BMS) to enhance Customer Success KPIs and insights. Previously, Bora held the position of Senior Manager in Customer Success Business Operations at VMware, leading a newly established team focused on process and operational excellence. Bora's experience also includes roles as a Manager of Customer Enablement and Customer Success Manager at ChurnZero, where efforts were directed toward building teams and fostering long-term customer relationships. Additional experience includes project management at Receipt Bank, business management with a focus on cost efficiency at Olle, and implementing scalable systems workflows at Thor Limited. Bora holds a Master of Arts in Economics and a Bachelor of Science in Finance from George Mason University.