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Rob Muir is a seasoned professional in business and strategic planning with a diverse background in analytics and team management. Currently serving as a Business & Strategic Planning Analyst at British Gas since March 2023, Rob previously held several roles at Lowell from May 2020 to March 2023, including Resources Analyst and Omni Channel Manager. Prior experience includes a tenure at Direct Line Group from April 2017 to May 2020 as a Claims Demand Modeler and various positions at British Gas between 2008 and 2017, culminating as an Outbound Dialler Manager. Muir's extensive experience encompasses contact strategy development, resource planning, and team management, all informed by a foundation laid during education at Monkseaton High School from 1994 to 1998.