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Paula May is an experienced professional in resource planning and analysis, currently serving as a Short Term Planning Analyst at British Gas since June 2017. In this role, Paula is responsible for developing weekly short-term plans for the Customer Services function, encompassing a variety of call types across multiple sites, while also forecasting weekly KPIs and monitoring daily performance. Previously, Paula held the position of Resource Planning Delivery Manager, where responsibilities included managing, recruiting, and developing a team of Resource Planning Analysts, as well as leading planning and scheduling activities for Sales Operations at the Glasgow site. Paula began their career at British Gas as a Resource Planning Analyst from September 2013 to June 2016, providing comprehensive resourcing support for approximately 800 call center employees. Paula's educational background includes studies at Langside College.