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Martin Mashiter-Coates MBIE is an experienced professional with a diverse background in customer service and funeral management. Currently serving as a Customer Resolution Agent at British Gas since July 2022, Martin is involved in managing in-depth complaints and contributing to new projects. Prior experience includes roles as a Funeral Director at Funeral Partners Limited and The Co-Operative Funeralcare, where responsibilities included overseeing funeral arrangements and providing support to families during difficult times. Earlier positions at B. Livesey LTD and The Dodge Company involved service assistance and sales consultancy in the funeral and care sectors. Martin began a career in customer service with Virgin Trains, focusing on safety and customer relations. Martin holds a GNVQ Advanced in Business Management from South Cheshire College.