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Dinarte P. has extensive experience in customer service and sales, primarily at British Gas as a Sales & Retention Agent since October 2021, providing guidance on energy tariffs and addressing billing queries amid the energy crisis. Dinarte also served in a temporary role handling tactical complaints to enhance customer resolutions. Prior experience includes a Customer Experience Advisor role at Firstsource, where high targets were consistently met through effective customer engagement and upselling. Additional roles in the hospitality sector include food and beverage services at Macdonald Hotels & Resorts, waitstaff positions at The Ivy Collection and Prezzo Plc, and as a Night Auditor at YTL Hotels, where Dinarte contributed to the establishment of operational procedures. Dinarte holds A-Levels and GCSEs from Desborough College.