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Ben Smith is a seasoned professional with extensive experience in continuous improvement and customer service transformation. Currently serving as Continuous Improvement Manager and Journey Manager at British Gas since September 2014, Ben previously held the position of Customer Transformation Programme Portfolio Lead at RWE npower from September 2013 to September 2014. Ben's career also includes a significant tenure at O2 (Telefónica UK) from January 2005 to July 2013, where responsibilities included managing continuous improvement initiatives and overseeing business planning for customer service operations. Ben Smith holds a degree from the University of Bradford, completed in 1999.