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Bishoy Reda is an experienced Customer Services and Sales Manager at the British Council, where responsibilities include managing customer service teams, achieving sales targets, and fostering strong customer relationships since February 2016. Previous roles at the British Council included Business Development Executive for the MENA region and Customer Service Team Leader, focusing on collaboration and promoting sales of teaching and examination services. Prior experience includes owning and managing a paper cup factory in Georgia from April 2013 to April 2014 and providing technical support as a Senior Technical Advisor at Vodafone UK from January 2010 to April 2013. Bishoy Reda holds a Bachelor's degree in English Language and Literature from Cairo University.