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Louise M. is a seasoned professional with extensive experience in managing customer relationships and business operations. Currently, Louise serves as the Commercial Managing Director at British Business Bank, leading the Small Business Lending Customer Experience and Relationship Management teams since October 2017. Prior roles include Commercial Director and Business Lead at British Business Bank, as well as Account Director at Start Up Loans Company. Previous experience encompasses roles at Platform Securities Ltd and Deutsche Bank, focusing on client management, stakeholder engagement, and operational improvements. Louise began a career at Bank of Scotland, progressing from various roles in customer service to business planning. Louise holds a certification from The Chartered Institute for Securities & Investment.