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Mazvita Musariri is a seasoned professional with extensive experience in sales operations and customer care. Currently serving as Global Sales Operations Team Leader at British Airways since June 2017, Mazvita has developed training manuals and facilitated new hire training. Prior experience includes roles at Dell from July 2011 to October 2016, where Mazvita held positions as EMEA Customer Care Implementation Lead & Trainer, Customer Care Coach, and Customer Care Associate, focusing on process improvements, training, and enhancing customer experience. Additional roles include teaching English at The English Club and serving as Executive Assistant at the British Chamber of Commerce in Slovakia. Mazvita holds a BSocSc in Human Resources, Labour, and Organisational Psychology, as well as a degree in Organisational Psychology and Change Management from the University of Cape Town.