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Charlotte Phillips currently serves as Training Delivery Team Manager for Airport & Crew Training at British Airways, focusing on transformational change through effective engagement and learning programs. Previous roles include Patient Experience and Involvement Officer at NHS, where operational management and quality improvement were delivered during the Covid-19 pandemic, and Lead Professional Mentor at Christ’s Secondary School, where a PPG Mentoring Programme was developed for students affected by the pandemic. Charlotte's earlier experience includes serving as Client Services Manager at BUSINESS DRIVER FLEET RISK MANAGEMENT LTD., improving infrastructure and managing client relations with major companies, and a lengthy tenure at Reuters, where executive support was provided to top leadership while leading global marketing communications initiatives.