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Annie M. has over a decade of experience in the travel and customer service industries. Currently serving as a Project Team Manager at British Airways since January 2012, Annie has also held roles as a Training Supervisor, Line Trainer, and in Reservation & Servicing. Prior to joining British Airways, Annie worked at ebookers as a Reservation specialist and held the position of Senior Executive at Convergys. Annie began their career at Wipro as a Customer Service Executive, focusing on services for Verizon in the USA. Educationally, Annie completed the 12th grade at St Patrick's College Agra between 2005 and 2007 and obtained a 10th-grade education at C.T.K.H.S from 2001 to 2005.