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Louisa Wills is an experienced professional in the travel and tourism industry, currently serving as a Destination Assistant and Travel with Confidence Executive at British Airways Holidays since July 2022. Previously, Louisa worked as long-haul cabin crew for British Airways from January 1998 to August 2020, where responsibilities included providing inflight service and safety to passengers. Earlier in their career, Louisa held the position of Reservations Manager at SANDBANKS HOTEL from December 1994 to December 1997, alongside working as a Receptionist, both roles emphasizing high levels of customer service. Louisa's educational background includes ongoing MBA studies in Tourism at the University of Cumbria, with additional qualifications in travel and tourism, geology, and oceanography obtained through The Open University and IATA Training.