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Dobrina Yaneva has extensive experience in customer care and management roles, currently serving as Senior Manager Customer Care at BRITANICA since August 2018, after progressing through various positions including Manager and Trainee at BRITANICA CAMPS. Dobrina also worked as an Area Sales Manager at SPORT DEPOT and held managerial roles at H&M. Prior experience includes positions at VIVACOM as Shop Manager and Sales Representative, and reporting for Focus - Information Agency and Radio FM Plus AD. Dobrina holds a Master's and a Bachelor's degree in International Relations and Affairs from South West University, Blagoevgrad, Bulgaria, along with a high school diploma in Mathematics and English.