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Agnieszka Hakalo is an experienced professional currently serving as the OTC Credit Control Manager at Bristol Myers Squibb since October 2014, where responsibilities include managing a team, overseeing credit control processes, and participating in audits and special projects. Prior roles at Bristol Myers Squibb have included OTC Senior Credit and SOX Controls Specialist, focusing on accounts receivable and collection risk management for the EMEA region. Previous experience includes positions in customer service and order processing at QIAGEN and Serco, as well as roles in customer support and administration in the travel and education sectors. Agnieszka holds a Master’s Degree in Foreign Languages and Literature from Università degli Studi di Torino and has participated in further studies at University College Dublin.