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Olivia Lam is an experienced professional in guest services and education, currently working as a Guest Services/Reservations Agent at Accor since September 2023, and as a Visitor Services Attendant at Brisbane Powerhouse since April 2022. Previous roles include positions at CLLIX Apartments and Hotels, Guardian Childcare & Education as an Assistant Educator, and various roles at O'Brien Group Australia, Brisbane Racing Club, and Ecotourism Australia. Olivia's educational background includes a Graduate Diploma of Education in Early Childhood Education and Teaching from Southern Cross University and a degree in Tourism, Hotel and Event Management from The University of Queensland. Notably, Olivia has contributed to sustainable tourism development projects and employee retention strategies within the hospitality sector.