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Alicia Reid is an experienced professional in the healthcare sector with a focus on mental health, patient experience, and workforce capability. Currently serving as Team Leader for Mental Health Reform at Brisbane North PHN, Alicia leads a team addressing the needs of individuals facing moderate to complex mental health challenges. In previous roles, Alicia has contributed significantly as National Operations Manager at Care Opinion Australia, supporting patient-centered health systems, and as Capability Coordinator at Lives Lived Well, enhancing workforce training programs. A solid foundation in project management and instructional design, combined with a Bachelor's degree in Business Health Administration from QUT, underscores Alicia's commitment to improving health outcomes through innovative service delivery and seamless care experiences.