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Shannon Hood is an experienced professional in retail operations and customer experience, currently serving as Retail Operations Manager at Briogeo Hair Care since March 2018, after progressing through various roles within the company. Prior to this, Shannon held positions at Wander Beauty, IT Cosmetics, Mast Global, and UNIQLO, focusing on customer service, brand development, and market research. Educational qualifications include a Bachelor of Science in Cosmetics and Fragrance Marketing and an Associate of Arts and Sciences from the Fashion Institute of Technology, along with a BA from the City University of New York-College of Staten Island. Shannon's background in early childhood education and fashion business management further emphasizes a diverse skill set tailored for dynamic environments.