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Many people have the perception that everyone working is the stereotypical, introverted, engineer type. Jayson Conley definitely breaks that mold.

Jayson is the Brightworks Director of Managed Services, meaning he manages the operational team. He directs the technical team to ensure the work being done for their clients is being done the right way and all their needs are taken care of.

But what exactly does that mean? Well, Jayson breaks down his role into three primary functions. The first is the previously mentioned internal management of the Brightworks technical team.

The second is performing Technical Alignment Reviews with clients. These tech audits are something Jayson does with each client every 30 days or so. During the review, he checks to see if their customers are in alignment against Brightworks’ list of best standard practices (he guestimates around 200), covering everything from if they have an antivirus installed on every computer to if they have a fire extinguisher handy in their server room in case of a fire.

These reviews help Jayson and the Brightworks team stay proactive in their care and recommendations to customers.

Finally, his third role (which he says he takes the most pleasure in) is simply being available for clients in an account management role. It is here where his more extroverted personality really takes center stage.