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Rosalind M. has extensive work experience in the financial industry. Rosalind started their career in 2004 at Skylight Financial, where they worked as a Customer Service Manager, overseeing call center operations and implementing strategies to improve customer satisfaction. In 2007, they transitioned to the role of Compliance Analyst, responsible for auditing and improving debit card processing procedures to ensure compliance with federal laws. Rosalind then joined NetSpend (formerly Skylight Financial) in 2004 as a Fraud Manager, providing leadership and direction to the Dispute and Fraud Specialist team. Rosalind also served as a liaison to the Compliance Department. In 2011, Rosalind joined Brightwell as the Director of Risk Management, reporting to the Chief Compliance Officer. Their responsibilities included implementing controls to prevent losses from regulatory initiatives, managing and resolving EFT errors, investigating unauthorized activity, and minimizing fraud losses through the improvement of control structures.

Rosalind M.'s education history begins in 1979 when they enrolled at Sumter Area Technical College. Rosalind pursued a field of study in Criminal Justice and Corrections and completed their education in this field in 1982. Then, they decided to further their education by attending St Leo College, where they obtained an Associate's degree in Criminal Justice and Corrections. The dates for their time at St Leo College are not provided.