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Gifford Chee is an experienced professional currently serving as a Warranty Account Manager at Brightside Co since September 2019, where responsibilities include establishing relationships with store managers across Malaysia, coordinating issue resolution between stakeholders, providing training, and enhancing data integrity through streamlined reporting. Prior to this, Gifford worked as a Customer Service Team Lead at VADS Berhad from May 2015 to April 2019, successfully leading a team of 15-20 representatives, improving operational efficiency, and expediting staff onboarding. Gifford holds a Diploma in Hotel and Restaurant Management from Taylor's University, obtained between 2005 and 2007.