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Kavin Naidoo is a seasoned professional with extensive experience in operations management and customer engagement, holding various roles in major companies, including BrightRockZA and Discovery Health. Kavin has excelled as a Senior Operations Analyst, Operations Manager, and Customer Engagement Manager, focusing on enhancing customer satisfaction, optimizing processes, and improving operational efficiency across multiple domains such as life and funeral operations, and group risk. Kavin's expertise includes process design, customer relationship management, and the development of quality standards to ensure exceptional service delivery. With a strong background in team leadership and operational strategy, Kavin has consistently demonstrated the ability to elevate customer experiences and drive performance in dynamic environments.