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Monica Franzen is an experienced professional currently serving as the Growth & Operations Manager at Brighton Jones since January 2018, where responsibilities include connecting teams to central operations and specializing in people and business planning. Prior roles at Brighton Jones include Growth & Operations Senior Associate and Senior Client Service Associate, focusing on client prospect management, event planning, and service excellence. Monica's background also includes significant experience at the University of Washington in various capacities, such as Associate Director for Special Markets and Project Manager for Special Markets, overseeing fundraising strategies and engagement. Earlier career highlights include HR and management roles at Gene Juarez Salons & Spas, emphasizing employee support, client relations, and operational efficiency. Monica holds a Bachelor of Arts in Sociology from the University of Washington.