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Mark Fintz is an experienced healthcare professional with a strong background in member services, enrollment, and customer experience management across multiple organizations. Currently serving as Vice President of Customer Service at Brighton Health Plan Solutions since June 2018, previous roles include Vice President of Member Services and Enrollment at Amida Care, Director of Enrollment, Member Services and Retention at UnitedHealthcare Community Plan, and Interim Director of Customer Service at New York Presbyterian Community Health Plan. Fintz has a proven track record in enhancing operational efficiencies and improving member satisfaction, notably managing significant projects that transitioned processes to electronic systems and leading initiatives that elevated customer service ratings. Educationally, Fintz holds a BA in Communications from Lehman College.