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Jessica Smith is a dedicated customer service professional with extensive experience in office management and administrative support. Currently employed at BrightKey, Inc. since September 2019, Jessica plays a key role in customer relations. At Katsucon Entertainment, Inc., Jessica has served as a Loss Prevention Second since August 2013, where responsibilities include coordinating schedules for room access and staffing to manage convention events and emergencies. Previous roles include Office Manager at Speech & Voice Experience, Receptionist/Administrative Assistant at First Potomac Realty Trust, and Executive Assistant at The Franklin Partnership. Jessica holds a B.A. in Secondary Education from Towson University and an Associate of Arts from Prince George's Community College.