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Andrea LaCroix has extensive experience in customer success and account management roles. Andrea is currently working as a Senior Customer Success Manager at Brightidea since 2022. In their previous role at HighRadius from 2020 to 2021, they served as a Customer Value Manager, focusing on maximizing the value of the company's products for clients through proactive outreach and regular reviews. Before that, Andrea worked as a Customer Success Manager at Spok from 2018 to 2020, where they served as the primary point of contact for premium support plan clients and ensured successful utilization of the company's solutions. Prior to that, they worked as a Client Success Consultant at Granicus from 2012 to 2017, where they assisted public sector clients with improving communication and engagement with citizens. Andrea also has experience as an Enterprise Account Manager at LearnNowOnline and in customer service and operations roles at The Pavestone Company. Andrea started their career as an IT Specialist at Anchor Wall Systems, where they provided training and support to users in multiple locations.

Andrea LaCroix has a Bachelor of Arts degree in Political Science from the University of Minnesota.