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James Tan is an experienced professional in member engagement and customer service, currently serving as a Member Account Specialist at Brighter Super since November 2021, where responsibilities include executing B2C strategies and enhancing member retention. Previous roles include Member Engagement Consultant at RACQ, Client Services Officer at Henderson Matusch, and Superannuation Specialist at LGIAsuper, where James focused on delivering tailored customer solutions and support. James has also held positions at Bankwest and dnata, gaining expertise in customer service, financial planning, and operations management. Educational qualifications include a Master's degree in International Business from Curtin University and multiple certifications in financial services.