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Andrew Crawford holds a degree in Cybersecurity Management and Policy from the University of Maryland Global College, completed in 2023. Crawford has extensive experience in customer support and help desk roles, currently serving as a Help Desk Analyst at Bright MLS since May 2019. Prior to this position, Crawford worked as a Customer Support Analyst at SEEC from March 2013 to May 2019 and at Compass, Inc. from June 2010 to March 2013. Additionally, Crawford possesses certifications including CISM and Security Plus.