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Scott Schleisman has a strong background in customer service leadership. Scott has held positions such as Vice President Contact Center at Bright Horizons and SVP, Service Center Director at UMB Bank. Additionally, they have experience as President and Owner of Epic Bike and Sport, where they successfully increased sales despite economic challenges. At American Century Investments, they served as Vice President and Director of Interactive Delivery and Site Manager. Scott has managed large budgets and teams, and has extensive experience in contact center operations, online services, and strategic planning.

Scott Schleisman completed their Bachelor of Business Administration (BBA) degree in Finance at Iowa State University - Ivy College of Business from 1984 to 1988. Scott then pursued a Master of Business Administration (MBA) in Management Information Systems, General at Avila University, completing it from 1993 to 1995. Additionally, Scott Schleisman holds a Genesys Cloud CX: Professional Certification obtained from Genesys in March 2023. Scott also has a Lean/Six Sigma Green Belt certification, but the institution and the year of obtaining this certification are not provided.