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Susanna Chan is a seasoned professional in business development and customer relations, with extensive experience at Brian Jessel BMW since May 2014. As a Business Development Analyst, Susanna specializes in generating data sets for Sales, Aftersales, and Marketing departments, leveraging analytical skills to assess ROI and identify target audiences. Previous roles include Customer Care Supervisor, where strategic portfolios were developed for customer communication, and Customer Relations Associate, managing accounts for BMW Group Canada. Prior experience as Western Regional Coordinator for BMW Group Canada involved preparing reports and leading events for regional partnerships. Susanna holds a Bachelor's degree in English Language Specialization and a certification in Business Analysis from The University of British Columbia.