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Boris A. has a diverse range of work experience, starting with their current role as Director of Customer Experience at Brevo, which began in 2022. Before that, they were a Co-Founder of Fresko.me, starting in 2020. Prior to that, Boris worked at EcoVadis from 2015 to 2022, where they held multiple roles, including Global Senior Manager of Customer Care Services, Zendesk Administrator / Data & Analytics, and Manager of Customer Engagement and Onboarding. In these positions, they implemented team strategies, led a large international team, met client deadlines, improved career path structures, built custom CRM software, established chat software solutions, and achieved significant increases in customer satisfaction and revenue. Besides EcoVadis, Boris also has experience as the Founder of Gratify Canada, Founder of KUPI XYZ, and General Manager of Customer Engagement at THE COFFEE MILL, USA. Boris also worked in International Sales and Marketing at Loa Hai Shing Bespoke Suits Ltd. Co. Boris has a strong background in customer experience and a track record of driving performance and success in various industries.

Boris A. has pursued education in the field of Computer Systems Networking and Telecommunications at Universidad de Granada. Boris also has a background in Business/Managerial Economics from the University of Montenegro. In addition to their academic qualifications, they have obtained certifications in Verified International Academic Qualifications from World Education Services, Teamwork and Collaboration from Rochester Institute of Technology, and Join Multimedia from Siemens.