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Joe McCleary has over two decades of experience in the IT industry, specializing in help desk management and IT support. Joe has worked in various roles such as IT Manager, Help Desk Manager, Team Lead - IT Service Desk, Systems Senior Technical Lead, and more at companies like Bressler, Amery & Ross, P.C., Party City, and Tiffany & Co. Joe's responsibilities have included supervising day-to-day operations, monitoring performance standards, preparing management documentation, and providing hands-on executive support. Their experience also includes project coordination, QA testing, deployment engineering, and software support. Overall, Joe is a highly skilled and experienced professional in the field of IT support and management.