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Guy Lyon is an experienced professional in project management and customer experience, currently serving as the Manager of Change and Customer Experience at Brennan IT since March 2013. Prior to this role, Guy held the position of Head of Service Delivery - US at Reliance Globalcom from March 2009 to February 2013, where responsibilities included managing project and change teams, ensuring high customer satisfaction, and meeting financial targets. Guy also worked as the MACC Team Transition Manager at Reliance Globalcom, focusing on the transition of functions to a global service center and the creation of new change management processes. Earlier in Guy's career, from December 2003 to April 2009, roles at Vanco included MACC Team Manager and Change Coordinator, where skills in team startup, recruitment, training, and service delivery were developed. Guy holds a BSC in Computer & Management Science from the University of Warwick, obtained between 1999 and 2002.